Frequently Asked Questions

Orders & Shipping

Where do you ship to?

We ship worldwide to over 230 countries. Delivery times and costs vary by location — you'll see the options available to you at checkout.

How long will my order take to arrive?

Delivery times depend on your location and the shipping method selected at checkout. Once your order has been dispatched, you'll receive a confirmation email with tracking information.

How do I track my order?

Once your order is shipped, you'll receive an email with your tracking details. If you have any issues, feel free to get in touch with us.

Products

Are your grooming tools suitable for all breeds?

Our Professional Animal Grooming Kit is suitable for most dog and cat breeds. The adjustable blade (0.8–2mm) and four limit combs (3mm, 6mm, 9mm, 12mm) make it versatile for different coat lengths and types.

Does the Electric Massage Brush work on cats as well as dogs?

Yes — the soft rubber head is gentle enough for both dogs and cats, and most pets find the massage sensation relaxing.

What size is the stainless steel pet bowl?

The bowl measures 37.5 x 24 x 7.5cm and is ideal for small to medium dogs and cats.

Does the Pet Food Anti Leakage Toy work with all types of kibble?

Yes, it works with most standard dry kibble. It's designed to dispense food gradually to slow down eating and keep your pet mentally stimulated.

Returns & Refunds

What is your returns policy?

We want you to be completely happy with your purchase. If you're not satisfied, please contact us within 14 days of receiving your order and we'll do our best to make it right. You can view our full Refund Policy here.

What if my item arrives damaged?

If your order arrives damaged or faulty, please contact us as soon as possible with a photo of the item and we'll arrange a replacement or refund promptly.